Deadline: Submit within 14 calendar days of the service date. Requests after the deadline are automatically declined.

Ride credits never expire and are linked to the rider’s account.

• No‑shows or rider lateness (see Cancellation Policy).
• Materially incorrect or incomplete booking details supplied by the Rider that prevent or materially affect performance of the service.
• Acts of God / Force Majeure once trip has commenced.
• Claimed delays stemming from flight revisions where updated information was not provided at least 4 hours in advance.
• Additional Charges: Riders acknowledge that additional charges may apply for waiting time, cleaning, damages, rescheduling, tolls, parking, or other operational costs as outlined in this Policy and the Terms & Conditions. These charges may be applied to the stored payment method without further authorization, and a receipt will be provided.
• Rider‑Initiated Cancellations: Rider‑initiated cancellations are governed by the Cancellation & No‑Show Policy. Where this Refund Policy summarizes a cancellation rule, it must be interpreted consistently with the Cancellation & No‑Show Policy.
• Booking-Specific Terms: Booking-specific cancellation, refund, rescheduling, or payment terms expressly disclosed before confirmation and accepted in a quote, invoice, booking confirmation, or service agreement override the standard cancellation rules.
• Time Since Booking: The amount of time that has passed since the booking was made does not create a separate refund right. The applicable cancellation rule is determined by the time remaining before the scheduled pick-up, accepted booking-specific terms, and any rights that cannot lawfully be waived.
• No Automatic Full Refund: Full refunds are not automatic for rider‑initiated cancellations. Early-cancellation refunds may be reduced by applicable administrative fees, payment processing costs, supplier charges, driver or vehicle allocation costs, and other non-recoverable expenses. A full refund may be granted at Chauffeuropolis’s discretion, where Chauffeuropolis cancels because of a service failure, or where required by law.
• Meaning of a 50% Refund: Where the Cancellation & No‑Show Policy provides a 50% refund, the refund equals 50% of the amount paid for the affected service. That 50% refund will not be reduced again by administrative fees or payment processing costs unless different booking-specific terms were expressly disclosed and accepted before confirmation.
• 14 Days or More Before Pick-Up: A rider‑initiated cancellation may be refunded less applicable administrative fees, payment processing costs, supplier charges, driver or vehicle allocation costs, and other non-recoverable expenses.
• 7 Days to Less Than 14 Days Before Pick-Up: A rider‑initiated cancellation may be refunded less applicable administrative fees, payment processing costs, supplier charges, driver or vehicle allocation costs, and other non-recoverable expenses.
• Less Than 7 Days Before Pick-Up: A rider‑initiated cancellation is eligible for a 50% refund only, unless a stricter rule applies.
• Less Than 24 Hours Before Pick-Up: A rider‑initiated cancellation made less than 24 hours before pick-up may be non-refundable and may be charged in full. Any refund or credit in these circumstances is at Chauffeuropolis’s discretion.
• Last-Minute Bookings: A booking made or confirmed less than 24 hours before pick-up and later cancelled may be non-refundable and may be charged in full.
• Committed and Non-Recoverable Costs: A booking may be non-refundable where Chauffeuropolis has incurred or committed to substantial booking-specific costs for a vehicle, driver, affiliate, contractor, supplier, permit, venue, or other requirement, and those costs cannot reasonably be recovered or reassigned.
• Incorrect Booking Information: A booking may be non-refundable where materially incorrect or incomplete information supplied by the Rider prevents or materially affects performance of the service.
• Rescheduled Bookings: Rescheduling does not restart or improve the original cancellation rights. If a rescheduled booking is later cancelled, it is eligible for a 50% refund only, unless a stricter rule applies.
• Peak Season Bookings: For services scheduled during June, July, or August, where the booking is made or confirmed within 30 days of the scheduled service date, cancellations are eligible for a 50% refund only once payment is received.
• Other High-Demand Dates: Long weekends, holidays, concerts, festivals, major sporting events, conventions, and special events may also be treated as Peak Season Bookings where this treatment was expressly disclosed before confirmation in the applicable quote, invoice, booking confirmation, or service agreement.

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