Chauffeuropolis Inc.
Cancellation & No‑Show Policy
Effective 27 May 2025
This Policy forms part of the Chauffeuropolis Terms & Conditions of Carriage. All definitions used there apply here. By placing a booking you accept the charges and timelines below.
1 HOW TO CANCEL
| Booking channel | Accepted cancellation method | Confirmation required |
|---|---|---|
| Website form | Log in → Cancel or send email to info@chauffeuropolis.com | On‑screen or email receipt |
| Mobile app | login card → “Cancel Ride” | In‑app and push receipt |
| Telephone | Call +1 905 633 5804 with booking ID | Email receipt |
| info@chauffeuropolis.com with “Cancel” + booking ID in subject line | Reply email |
***Cancellations are effective only when the confirmation receipt is issued.*** Messages to any other inbox or social‑media account are not valid.
2 TIME WINDOWS & FEES
2.1 Pick‑ups *within* the Greater Toronto Area (GTA)
| Notice before scheduled pick‑up | Charge |
|---|---|
| > 24 h | No fee |
| 3 h – 24 h | 50 % of confirmed fare |
| < 3 h | 100 % (full fare) + waiting time if driver dispatched |
2.2 Pick‑ups *outside* the GTA (incl. Niagara, K‑W, Barrie)
| Notice before scheduled pick‑up | Charge |
|---|---|
| > 24 h | No fee |
| 3 h – 24 h | 50 % of confirmed fare + non‑refundable tolls/hotel if incurred |
| < 3 h | 100 % (full fare) + waiting time + out‑of‑town positioning cost |
2.3 Hourly / Daily Charters
Cancellations <24 h before charter start incur 50 % of the minimum booked hours; <3 h incurs 100 %.
3 NO‑SHOW
A booking becomes a no‑show when:
- The passenger fails to appear within the included waiting time (15 min city / 45 min airport), and
- CP cannot reach the contact number on file.
No‑shows are charged the full fare plus waiting time and any parking/toll costs actually incurred.
4 FORCE MAJEURE
Extreme weather, airport closures, civil emergencies or other Force Majeure events (as defined in the T&C) may make service unsafe or impossible.
If CP cancels: full refund or free reschedule at Rider’s choice.
If Rider cancels: no fee provided the event is officially recognised (e.g., Environment Canada “red” warning; airport ground stop). Otherwise, standard windows apply.
5 STATUTORY RIGHTS
Nothing in this Policy limits the 10‑day cooling‑off right for Remote Agreements under the Ontario Consumer Protection Act, or any non‑waivable rights under applicable consumer law.
6 DISPUTES
Any disagreement on cancellation fees follows the dispute‑resolution path in Section 12 of the Terms & Conditions.
Contact Information
Email: info@chauffeuropolis.com
Phone: +1 905 633 5804
