Chauffeuropolis Inc.
Cancellation & No‑Show Policy
Effective 27 May 2025
This Policy forms part of the Chauffeuropolis Terms & Conditions of Carriage. All definitions used there apply here. By placing a booking you accept the charges and timelines below.
1 HOW TO CANCEL
| Booking channel | Accepted cancellation method | Confirmation required |
|---|---|---|
| Website form | Log in → Cancel or email info@chauffeuropolis.com | On‑screen or email receipt |
| Mobile app | Login card → “Cancel Ride” | In‑app and push receipt |
| Telephone | Call +1 905 633 5804 with booking ID | Email receipt |
| info@chauffeuropolis.com with “Cancel” + booking ID in subject line | Reply email |
***Cancellations are effective only when the confirmation receipt is issued.*** Messages to any other inbox or social‑media account are not valid.
2 TIME WINDOWS & FEES
Standard Pick‑ups & Charters (GTA and out-of-town):
| When you cancel or reschedule | Refund or charge |
|---|---|
| At least 14 days before pick-up, or within 48h of booking | Full refund or free reschedule (may be subject to a fee) |
| 7–14 days before pick-up | 50% refund or reschedule permitted (may be subject to a fee) |
| Less than 7 days | Rescheduling permitted (may be subject to a fee); if you cancel instead: no refund. Rescheduling may incur a fee at the discretion of Chauffeuropolis, based on availability, vehicle class, operational impact, or other relevant factors. All fees must be paid before confirmation of the new booking. Chauffeuropolis reserves the right to deny rescheduling or apply additional charges for repeated or last-minute requests. |
3 NO‑SHOW
A booking becomes a no‑show when:
- The passenger fails to appear within the included waiting time (15 min city / 45 min airport), and
- CP cannot reach the contact number on file.
No‑shows are charged the full fare plus waiting time and any parking/toll costs actually incurred.
4 FORCE MAJEURE
Extreme weather, airport closures, civil emergencies or other Force Majeure events (as defined in the T&C) may make service unsafe or impossible.
If CP cancels: full refund or free reschedule at Rider’s choice.
If Rider cancels: no fee provided the event is officially recognized (e.g., Environment Canada “red” warning; airport ground stop). Otherwise, standard windows apply.
5 STATUTORY RIGHTS
Nothing in this Policy limits the 10‑day cooling‑off right for Remote Agreements under the Ontario Consumer Protection Act, or any non‑waivable rights under applicable consumer law.
6 DISPUTES
Any disagreement on cancellation fees follows the dispute‑resolution path in Section 12 of the Terms & Conditions.
Contact Information
Email: info@chauffeuropolis.com
Phone: +1 905 633 5804
