Cancellation Policy 

Cancellation Policy 

We understand that plans change. Chauffeuropolis’s cancellation policy ensures transparency and fairness for all bookings.

1. Cancellation Methods

   • Cancellations for web bookings must be processed through the Chauffeuropolis website and confirmed via the reservation department.
   • App bookings can be canceled directly through the app.
   • Requests to cancel via general office email or phone will not be acknowledged.

2. Cancellations for Pick-Ups Within the GTA

   • Cancelation over 2 hours before the scheduled pick-up: No charge.
   • Cancellation between 1-2 hours before pick-up: 50% of the fare charged.
   • Cancellation less than 1 hour before pick-up: Full fare charged.

3. Cancellations for Pick-Ups Outside the GTA

   • Cancellation over 3 hours before the scheduled pick-up: No charge.
   • Cancellation between 2-3 hours before pick-up: 50% of the fare charged.
   • Cancellation less than 2 hours before pick-up: Full fare charged.

4. No-Show Policy
   If the passenger does not arrive at the agreed pick-up location and no communication is received, the trip is considered a no-show, and the full fare will be charged.

5. Force Majeure
   In case of extreme weather, accidents, or unforeseen events, Chauffeuropolis reserves the right to waive fees or reschedule bookings at its discretion.

For further inquiries, reach us at:
Email: info@chauffeuropolis.com