Refund Policy

Refund Policy

At Chauffeuropolis, we are committed to ensuring the satisfaction of our passengers. Please review the following refund terms carefully.

1. Refunds at Chauffeuropolis’s Discretion
   Refunds will be issued solely at the discretion of Chauffeuropolis. Each request is evaluated individually.

2. Eligibility for Refunds
   Refund requests must be submitted within two (2) weeks after the service date. Requests submitted beyond this timeframe will not be eligible.

3. Complaint Logging and Investigation
   Complaints must be submitted through official Chauffeuropolis channels, such as the website contact form or customer service email.
   Upon logging a complaint, our team will investigate and notify you of the outcome and refund decision.

4. Refund Form
   Approved refunds are issued as compensatory credits for future trips. These credits have no expiration date.

5. Exclusions
   Refunds will not be issued for:

   • No-shows or passenger lateness.
   • Incomplete or inaccurate booking information.
   • Disputes outside the agreed terms and conditions.

6. Timeline for Resolution
   Refund decisions are communicated within five (5) to seven (7) business days of logging the complaint.

For additional assistance, please contact us at:
Email: info@chauffeuropolis.com