Consumer Rider: An individual booking principally for personal, family or household purposes.

Business Rider: Any party booking on behalf of a business, government, or other organisation.

Remote Agreement: A contract concluded solely by email, phone, web form or other electronic means, as defined in Ontario’s Consumer Protection Act, 2002 (the “CPA”).

Content: All text, graphics, logos, photos, audio, video, code and data on the Site.

Independent Contractor Model:

Chauffeuropolis Inc. (“CP”) arranges transportation through independent contractor drivers (“ICs”), who are not employees, agents, or partners of CP. Each IC is solely responsible for compliance with all applicable laws, licensing, and insurance for providing transportation services.

CP acts only as a booking and dispatch platform, processing customer payments and facilitating rides.

To the maximum extent permitted by law, CP’s liability is limited to arranging the service; CP is not responsible for the acts, omissions, or legal violations of ICs during the provision of transportation.

All claims for injury, loss, or damages caused solely by a driver’s conduct must be pursued directly against the IC.

Where required by law, CP maintains records of driver compliance and will cooperate with any lawful investigation or proceeding.

3.1 Quotes are non‑binding until payment details are provided and CP issues written confirmation.

3.2 You must supply accurate pick up/drop off details, passenger numbers, luggage volume and special requirements at the time of booking. We reserve the right to refuse carriage where information is materially inaccurate or incomplete.

3.3 Changes requested <24 h before pick up are treated as new bookings and subject to availability.

4.1 Consumer Riders who enter into a Remote Agreement may cancel within ten (10) days of receiving the confirmation and obtain a full refund, per CPA s.26.

4.2 If service is booked to occur within that 10 day window you expressly waive the cooling off right to the extent permitted by law and will owe the prorated portion already performed.

5.1 Vehicles aim to arrive at or shortly before the scheduled pick up time. Traffic, weather, security and Force Majeure events can delay arrival.

5.2 First 15 min of waiting for city pick ups (45 min for airport arrivals) are included. Thereafter, waiting time is billed in 15 min increments at the prevailing hourly rate for the booked vehicle class.

6.1 Fares shown include driver, fuel, tolls and standard parking. Premium parking, additional stops, detours, cleaning fees and damage repair are extra.

6.2 All amounts are due in full at the earlier of (a) booking confirmation or (b) completion of service, unless CP has approved credit in writing.

6.3 Overdue balances accrue interest at 1.5 % per month (18 % per annum) compounded monthly.

Vouchers & Promotions:

CP may issue promotional codes or ride credits (“Vouchers”). Vouchers are single-use, non-transferable, have no cash value, and expire as listed or 90 days from issue if not stated. Vouchers cannot be redeemed for cash and are void if sold or transferred.

Payment Methods:

Payment accepted by major credit/debit cards (Stripe, Square, or equivalent), direct invoice, or approved corporate account. CP may pre-authorize payment at booking and collect full payment at ride completion. The Rider authorizes CP to process payment via any provided method, including backup cards, to recover outstanding balances.

7.1 You must be ready to depart at the agreed time, behave lawfully, wear seatbelts, and ensure minors use legally compliant child restraints.

7.2 No smoking, vaping, open alcohol, weapons or illicit substances are permitted in any CP vehicle.

7.3 You are liable for any damage beyond normal wear caused by you or your party, including soilage requiring professional cleaning.

8.1 Personal Injury:

CP maintains commercial automobile liability insurance at or above the statutory minimum required for licensed passenger carrying vehicles in every jurisdiction where we operate. Nothing in these Terms limits liability for death or bodily injury caused by our negligence where such limitation is prohibited by law.

8.2 Property:

For loss or damage to luggage and personal effects CP’s aggregate liability is limited to CAD $500 per passenger unless a higher value is declared in advance and a surcharge paid.

8.3 Consequential Loss:

We are not liable for indirect, special or consequential damages (including missed flights, hotels or business losses) except to the extent such exclusion is unlawful for Consumer Riders.

8.4 Caps:

Subject to 8.1, CP’s total cumulative liability arising out of any booking shall not exceed the total fare paid for that booking.

Third-Party/Contractor Limitation:

To the extent permitted by law, CP is not liable for acts, omissions, or negligence of IC drivers beyond the scope of these Terms and CP’s operational oversight. All IC drivers are required to maintain statutory minimum insurance coverage for commercial transportation.

Forgotten Property:

CP is not liable for personal property left in a vehicle after the ride concludes. Riders should check for all belongings before leaving.

Cancellations are effective only when the confirmation receipt is issued. Messages to any other inbox or social‑media account are not valid.

Rescheduling may incur a fee at the discretion of Chauffeuropolis, based on availability, vehicle class, operational impact, or other relevant factors. All fees must be paid before confirmation of the new booking. Chauffeuropolis reserves the right to deny rescheduling or apply additional charges for repeated or last-minute requests.

A booking becomes a no‑show when:

• The passenger fails to appear within the included waiting time (15 min city / 45 min airport), and
• CP cannot reach the contact number on file.

No‑shows are charged the full fare plus waiting time and any parking/toll costs actually incurred.

Extreme weather, airport closures, civil emergencies or other Force Majeure events (as defined in the T&C) may make service unsafe or impossible.

• If CP cancels: full refund or free reschedule at Rider’s choice.
• If Rider cancels: no fee provided the event is officially recognized (e.g., Environment Canada “red” warning; airport ground stop). Otherwise, standard windows apply.

Nothing in this Policy limits the 10‑day cooling‑off right for Remote Agreements under the Ontario Consumer Protection Act, or any non‑waivable rights under applicable consumer law.

11.1 CP is not responsible for flight changes or delays outside its control. Where accurate flight information is provided at least 4 h in advance, CP will adjust the pick up to the published actual arrival time where feasible.

11.2 A booking is deemed a no show if the passenger fails to present within the included waiting time and cannot be reached. The full fare plus waiting time is then payable.

13.1 Internal Escalation: Notify CP Customer Care (info@chauffeuropolis.com) in writing of any dispute within 30 days. We aim to respond within 10 business days.

13.2 Consumer Riders: You may commence an action in the Ontario Superior Court of Justice despite any arbitration language herein, per CPA ss.7–8.

13.3 Business Riders: Disputes exceeding CAD $25 000 shall be finally resolved by confidential arbitration under the Arbitration Act, 1991 (Ontario). Seat: Toronto. Language: English. Each party bears its own costs.

16.1 CP collects only the personal data required to deliver transportation and comply with legal obligations.

16.2 Marketing emails are sent only with express opt in consent in accordance with the Canada Anti Spam Legislation (CASL). Riders may withdraw consent at any time via the unsubscribe link.

17.1 Intellectual Property. All Content on the Site is owned by CP or its licensors and is protected by Canadian and international IP laws. Except for the limited licence below, no right, title or interest is transferred to you.

17.2 Limited Licence. You may view, download for caching, and print pages for your own personal, non commercial use, subject to the restrictions below.

17.3 Prohibited Uses. You must not (a) republish, sell, rent, sub license, reproduce, duplicate or copy Content; (b) redistribute Content except for permitted social media sharing with proper attribution; (c) use any robot, scraper or similar data gathering tool on the Site.

18.1 The Site may allow users to post comments or reviews (“UGC”). UGC represents the views of its authors only. CP does not pre moderate UGC and disclaims all liability arising therefrom.

18.2 You warrant that your UGC (a) is lawful and non infringing; (b) is free of malware; and (c) does not solicit business for competitors.

18.3 CP may remove UGC at any time for any reason without notice. You grant CP a non exclusive, worldwide, royalty free licence to use, reproduce, adapt and publish your UGC in any media.

20.1 The Site may contain links to third party websites. CP is not responsible for their content or privacy practices. Linking does not imply endorsement.

20.2 You may link to our homepage provided the link is not deceptive, does not imply sponsorship, and appears in context. Framing or mirroring the Site without written consent is prohibited.

21.1 The Site and its Content are provided “as is” without warranties of any kind. CP does not guarantee completeness, accuracy, availability or fitness for a particular purpose.

21.2 Nothing herein limits liability for fraud, personal injury, or any liability that cannot be excluded under applicable law.

Chauffeuropolis Inc.