Consumer Rider: An individual booking principally for personal, family or household purposes.

Business Rider: Any party booking on behalf of a business, government, or other organisation.

Remote Agreement: A contract concluded solely by email, phone, web form or other electronic means, as defined in Ontario’s Consumer Protection Act, 2002 (the “CPA”).

Content: All text, graphics, logos, photos, audio, video, code and data on the Site.

Independent Contractor Model:

CP arranges transportation services through independent contractor drivers (“ICs”). ICs are not employees, partners, or agents of CP. CP provides booking, dispatch, and customer service functions, while each IC is solely responsible for compliance with all applicable laws, licensing, insurance, and safe operation of their vehicle.

To the maximum extent permitted by law, CP’s role is limited to arranging and facilitating rides; CP does not provide transportation directly. Riders acknowledge that all transportation is performed by ICs under their own licences and insurance. CP is not liable for the independent acts, omissions, or violations of ICs, except where liability cannot legally be excluded under Ontario consumer law.

Each IC has agreed to indemnify and hold CP harmless against any claims, fines, or damages arising from their operation. Where required by law, CP will cooperate with regulators and riders to resolve disputes, but responsibility for on-road compliance remains with the IC.

3.1 Quotes are non‑binding until payment details are provided and CP issues written confirmation.

3.2 You must supply accurate pick up/drop off details, passenger numbers, luggage volume and special requirements at the time of booking. We reserve the right to refuse carriage where information is materially inaccurate or incomplete.

3.3 Changes requested <24 h before pick up are treated as new bookings and subject to availability.

4.1 Consumer Riders who enter into a Remote Agreement may cancel within ten (10) days of receiving the confirmation and obtain a full refund, per CPA s.26.

4.2 If service is booked to occur within that 10 day window you expressly waive the cooling off right to the extent permitted by law and will owe the prorated portion already performed.

5.1 Vehicles aim to arrive at or shortly before the scheduled pick up time. Traffic, weather, security and Force Majeure events can delay arrival.

5.2 First 15 min of waiting for city pick ups (45 min for airport arrivals) are included. Thereafter, waiting time is billed in 15 min increments at the prevailing hourly rate for the booked vehicle class.

6.1 Fares shown include driver, fuel, tolls and standard parking. Premium parking, additional stops, detours, cleaning fees and damage repair are extra.

6.2 All amounts are due in full at the earlier of (a) booking confirmation or (b) completion of service, unless CP has approved credit in writing.

6.3 Overdue balances accrue interest at 1.5 % per month (18 % per annum) compounded monthly.

Additional Charges: CP reserves the right to levy additional charges for waiting time, cleaning, damages, rescheduling, tolls, parking, or other operational costs. These charges may be applied to the stored payment method without further authorization, and a receipt will be provided.

Vouchers & Promotions:

CP may issue promotional codes or ride credits (“Vouchers”). Vouchers are single-use, non-transferable, have no cash value, and expire as listed or 90 days from issue if not stated. Vouchers cannot be redeemed for cash and are void if sold or transferred.

Payment Methods:

Payment accepted by major credit/debit cards (Stripe, Square, or equivalent), direct invoice, or approved corporate account. CP may pre-authorize payment at booking and collect full payment at ride completion. The Rider authorizes CP to process payment via any provided method, including backup cards, to recover outstanding balances.

Payment is accepted by major credit/debit cards (Stripe, Square, or equivalent), e-transfer, direct invoice, or approved corporate account. The Rider authorizes CP to process payment via any provided method, including backup cards, to recover outstanding balances.

Pay Later Authorization: By selecting the “Pay Later” option, you authorize CP to securely store your card details and to charge the card at CP’s discretion in advance of the scheduled service to secure the booking. The timing of the charge may vary. If the card declines, CP may cancel the booking unless alternate payment is provided immediately.

7.1 You must be ready to depart at the agreed time, behave lawfully, wear seatbelts, and ensure minors use legally compliant child restraints.

7.2 No smoking, vaping, open alcohol, weapons or illicit substances are permitted in any CP vehicle.

7.3 You are liable for any damage beyond normal wear caused by you or your party, including soilage requiring professional cleaning.

8.1 Personal Injury:

All transportation is performed by independent contractor drivers (“ICs”) who are solely responsible for maintaining statutory commercial automobile liability insurance and complying with all safety and licensing requirements. CP itself does not provide transportation and does not carry fleet insurance. To the maximum extent permitted by Ontario law, CP disclaims liability for bodily injury or death arising from the acts or omissions of ICs. CP will cooperate with riders and regulators to facilitate claims directly with the responsible IC and/or their insurer. Nothing in these Terms limits liability that cannot legally be excluded under Ontario consumer law.

8.2 Property:

Riders acknowledge that ICs are solely responsible for loss of or damage to luggage and personal effects. CP’s role is limited to booking and dispatch. CP’s aggregate liability, if any, shall not exceed CAD $500 per passenger, unless a higher value is declared in advance to CP and accepted in writing by both CP and the IC, with any applicable surcharge paid.

8.3 Consequential Loss:

CP shall not be liable for indirect, special or consequential losses (including missed flights, hotel costs, or business losses), except to the extent that such exclusion is unlawful for Consumer Riders under Ontario law.

8.4 Caps:

Subject always to section 8.1, CP’s cumulative liability for any booking, whether in contract, tort, or otherwise, shall not exceed the total fare actually paid to CP for that booking.

Third-Party/Contractor Limitation:

ICs are independent contractors and not employees, partners, or agents of CP. CP is not liable for their independent acts, omissions, or regulatory violations. Each IC has agreed to indemnify and hold CP harmless against any claims, fines, or damages arising from their operation. CP’s responsibility is limited to booking and customer service functions.

Forgotten Property:

CP is not responsible for personal property left in vehicles. Riders must ensure all belongings are collected at the end of each trip.

Cancellations are effective only when the confirmation receipt is issued. Messages to any other inbox or social‑media account are not valid.

Rescheduling may incur a fee at the discretion of Chauffeuropolis, based on availability, vehicle class, operational impact, or other relevant factors. All fees must be paid before confirmation of the new booking. Chauffeuropolis reserves the right to deny rescheduling or apply additional charges for repeated or last-minute requests.

A booking becomes a no‑show when:

• The passenger fails to appear within the included waiting time (15 min city / 45 min airport), and
• CP cannot reach the contact number on file.

No‑shows are charged the full fare plus waiting time and any parking/toll costs actually incurred.

Extreme weather, airport closures, civil emergencies or other Force Majeure events (as defined in the T&C) may make service unsafe or impossible.

• If CP cancels: full refund or free reschedule at Rider’s choice.
• If Rider cancels: no fee provided the event is officially recognized (e.g., Environment Canada “red” warning; airport ground stop). Otherwise, standard windows apply.

Nothing in this Policy limits the 10‑day cooling‑off right for Remote Agreements under the Ontario Consumer Protection Act, or any non‑waivable rights under applicable consumer law.

11.1 CP is not responsible for flight changes or delays outside its control. Where accurate flight information is provided at least 4 h in advance, CP will adjust the pick up to the published actual arrival time where feasible.

11.2 A booking is deemed a no show if the passenger fails to present within the included waiting time and cannot be reached. The full fare plus waiting time is then payable.

13.1 Internal Escalation: Notify CP Customer Care (info@chauffeuropolis.com) in writing of any dispute within 30 days. We aim to respond within 10 business days.

13.2 Consumer Riders: You may commence an action in the Ontario Superior Court of Justice despite any arbitration language herein, per CPA ss.7–8.

13.3 Business Riders: Disputes exceeding CAD $25 000 shall be finally resolved by confidential arbitration under the Arbitration Act, 1991 (Ontario). Seat: Toronto. Language: English. Each party bears its own costs.

16.1 CP collects only the personal data required to deliver transportation and comply with legal obligations.

16.2 Marketing emails are sent only with express opt in consent in accordance with the Canada Anti Spam Legislation (CASL). Riders may withdraw consent at any time via the unsubscribe link.

17.1 Intellectual Property. All Content on the Site is owned by CP or its licensors and is protected by Canadian and international IP laws. Except for the limited licence below, no right, title or interest is transferred to you.

17.2 Limited Licence. You may view, download for caching, and print pages for your own personal, non commercial use, subject to the restrictions below.

17.3 Prohibited Uses. You must not (a) republish, sell, rent, sub license, reproduce, duplicate or copy Content; (b) redistribute Content except for permitted social media sharing with proper attribution; (c) use any robot, scraper or similar data gathering tool on the Site.

18.1 The Site may allow users to post comments or reviews (“UGC”). UGC represents the views of its authors only. CP does not pre moderate UGC and disclaims all liability arising therefrom.

18.2 You warrant that your UGC (a) is lawful and non infringing; (b) is free of malware; and (c) does not solicit business for competitors.

18.3 CP may remove UGC at any time for any reason without notice. You grant CP a non exclusive, worldwide, royalty free licence to use, reproduce, adapt and publish your UGC in any media.

20.1 The Site may contain links to third party websites. CP is not responsible for their content or privacy practices. Linking does not imply endorsement.

20.2 You may link to our homepage provided the link is not deceptive, does not imply sponsorship, and appears in context. Framing or mirroring the Site without written consent is prohibited.

21.1 The Site and its Content are provided “as is” without warranties of any kind. CP does not guarantee completeness, accuracy, availability or fitness for a particular purpose.

21.2 Nothing herein limits liability for fraud, personal injury, or any liability that cannot be excluded under applicable law.

Chauffeuropolis Inc.