Service and provider
Arranged by Chauffeuropolis, fulfilled by our vetted airport service partner. Allow up to 3 hours for confirmation. Bookings under 48 hours are subject to availability.
Payment
Your card is authorized when you book and charged only once we confirm availability with our airport partner. If we cannot accommodate, the authorization is released.
CancellationsIn writing to [email protected]. Over 48h before service: free. 24-48h: 50%. Under 24h or no-show: 100%.
No-shows
Arrivals: not responding to the welcome sign after your flight disembarks. Departures: absent 30 minutes after the agreed meeting time. Charged in full, non-refundable.
Luggage
3 checked pieces included, then $21 per extra 3. Max per piece 90 x 75 x 43 cm and 23 kg. Oversized or overweight items carry a surcharge. Not liable for items removed by airport security or refused by your airline.
Service time and delays
Arrival 2h, departure 3h, connection 4h. Extensions from flight delays, immigration or baggage claim are billed at 50% of the total per additional 2 hours.
Children
Full rate from age 2. Guests 12 or under need an adult 18+. Infants under 2 cannot use the airport cart.
Mobility
Greeters cannot push wheelchairs or strollers per airport rules. Arrange wheelchair help with your airline.
Customs
CBSA allows no expedited clearance. You handle your own luggage in the customs area.
Your details
Keep flight, contact and guest details accurate and be reachable by phone. Extra guests on the day are charged on the spot.
